Installation failure

  • Creator
  • #59560
    Vladislav KaplanVladislav Kaplan

      Hi, I tried to install GRAPIC installer on new HW and have following error.

      I have cuda installed with updated path. Folder referral has all the permissions possible

      What’s wrong with install?

      Screenshot 2023-07-20 132713


      Screenshot 2023-07-20 132911

    • Author
    • #59561
      Youssef MENJOURYoussef MENJOUR

        Hi Vladislav,

        Did cuda was already installed without GIM before launching GIM ? (I think yes)

        I mean, did you make your own installation before ? (I think yes)

        I think it could be the source of the error (a fix will be done on GIM next version to avoid this kind of error and propose to uninstall cuda before making our own install).

        Cuda must be installed fully by GIM because we did some modification on it to make it works.

        If iot’s what i think, i propose to you to uninstall first cuda then use GIM to make the CUDA installation.

        Youssef MENJOURYoussef MENJOUR

          Hello Vladislav,

          My last answer is not correct.
          You have this error because during the installation of cuda, GIM asynchronously launches the NVIDIA cuda installer previously downloaded by GIM.
          The problem is that, as we don’t want to keep the 800 MB of this installation file on your hard disk, each time GIM is restarted we check whether this file is in your template folder.

          If so, GIM will try to delete the CUDA. In your case, it was unable to do so because another process was using it. This is probably because the installation program is still open.

          In the next version of GIM, if we fail to delete the file, we won’t display an error message and will try again at the next startup.

          In your case, I suggest that you simply reboot your machine and restart GIM, normally everything should work fine.

          Don’t hesitate to send me a message if the problem persists,


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